1. How long does it take you to provide a quote?

  – Usually within 24 hours.

2. What’s the normal lead time?

  – Depends on the product you are ordering, it usually take 30 to 60 days.

3. Do you have urgent service? How long is the lead time for rush service? 

  – We offer rush service. The lead time is typically 7 to 30 days.

4. Can you provide a sample?

  – Yes, typically there is a fee of $30 for international orders paid by the customer.

5. How much is the deposit for an order?

  – Usually 30% to 50% of the order amount.

6. What shipping methods do you use?

  – We use a variety of shipping methods by sea, air and land. For express services, we use carriers like UPS, DHL and FedEx.

7. What should I do if I receive defect product?

  – Please get in touch with your project contact who will work with our customer services department to arrange a solution to your satisfaction.

8. Is there a charge to use your art design service?

  – Yes, but if you also source the product through us, we may be able to waive the design cost.

9. What payment methods do you accept?

  – We take check, wire transfer and credit card. For credit card payment, there is an additional transaction fee to be paid by the customer.

10. More questions?

  – Simply switch to Contact Us and leave us a message.